Last updated: 5 August 2026
These terms govern your use of convrt. By creating an account or connecting a social media account, you agree to them. If you are agreeing on behalf of a business, you confirm you are authorised to do so.
convrt is software that connects to your Instagram or Facebook account and uses artificial intelligence to reply to customer messages and comments on your behalf, based on information you provide about your business. It can also capture bookings, send files you have approved, and give you a dashboard to monitor and take over conversations.
To use convrt you grant it access to an Instagram or Facebook account. You confirm that:
You can disconnect at any time from the dashboard, or by revoking access in your Meta settings.
This is the most important clause in these terms, so it is stated plainly.
convrt generates replies automatically, in your business's name, using the information you give it. AI can make mistakes. It may misunderstand a question, state something inaccurately, or reply in a way you would not have chosen.
Messages sent by convrt are your messages. You are responsible for them as if you had written them yourself, including for any commitment, quote or representation they contain.
To manage this, you should:
Do not use convrt to give medical, legal, financial or other regulated professional advice, or in any situation where an incorrect automated reply could cause harm to health, safety or legal rights.
You keep ownership of everything you provide — your business information, documents, images and the conversations in your account. You grant us a licence to host and process it solely to operate the service for you.
You confirm you have the right to provide that content, including any files you upload for the AI to send to customers.
Your customers' conversations are your data. In handling them we act as your processor, on your instructions. Our Privacy Policy explains what we collect and why, and forms part of these terms.
You are responsible for meeting your own obligations to your customers — including telling them, where required, that their messages may be handled by an automated system.
You must not use convrt to:
We work to keep convrt running reliably, but we do not guarantee uninterrupted service. convrt depends on third parties — in particular Meta, and our AI providers — and an outage or policy change on their side can interrupt or degrade the service through no fault of ours. We may carry out maintenance, and will give notice where practical.
We do not currently offer a service level agreement.
You may stop using convrt and close your account at any time. We may suspend or terminate an account that breaches these terms, that we are required to suspend by law or by Meta, or that has not paid. Where we can, we will warn you first and give you a chance to put it right.
On termination, we handle your data as described in the Privacy Policy. Export anything you need before closing your account.
To the maximum extent permitted by law:
Nothing here excludes liability that cannot be excluded by law.
We may update these terms. We will change the date at the top and, for material changes, email you at least 30 days before they take effect. Continuing to use convrt after that means you accept the new terms.
These terms are governed by the laws of the State of Qatar, and the courts of Qatar have exclusive jurisdiction over any dispute.
Questions about these terms: support@convrt.qa